+ What services does Primped offer?
Primped offers manicures/pedicures, hair styling, make-up application and lash extensions. We bucket these services into Nails, Hair and Face on our booking pages. We may add more services as we grow.
+ How does booking work?
Via the Nails, Hair, and Face booking pages, you can browse beauty pros to book with. Each beauty pro has their own “Request to Book” button that can be clicked to access their availability. From here, you can request to book with that specific beauty pro by completing the online form. Please note that completing this form is a request only – it is not a confirmation of your appointment.
To give our beauty pros flexibility, they may accept or propose a new time for requested appointments. In the event that your requested beauty pro accepts your initial request, you will be immediately notified with a formal confirmation email. In the event that your requested beauty pro proposes a new time, Primped will communicate with you at the number we have on file to coordinate a potential new time. At the same time, we also aim to provide you with a back-up beauty pro in the event that we can’t coordinate a new time between you and your requested beauty pro.
Primped aims for a 2-3 hour timeframe from initial request to final confirmation.
+ How does payment work?
We collect your credit card details when you request to book with a specific beauty pro. We will not charge your card until 48 hours after a completed appointment at which point you will also be emailed a receipt. We do not require a deposit to be put down in advance of the appointment.
+ How can I cancel my appointment?
You can cancel your appointment via the confirmation email we send to you or by emailing email@example.com. Cancelling more than 4 hours in advance of your appointment will not result in any charges. Cancelling within 4 hours of your appointment will result in the full cost of the service being charged to your credit card. If there are any major changes to your appointment such a location of service, please contact info@primped immediately so we can let our beauty pro know.
+ What about tips?
We believe that tips should be offered as desired by clients. Our system does not accept tips, so we suggest having cash handy at the time of your appointment if you wish to give something extra to your beauty pro.
+ What kind of set-up do I need to provide for the service?
While there is no formal set-up required on your end, there are a few key things you can do to ensure that your in-home service runs smoothly.
First, you should make sure that you have a chair to sit in as well as a surface, such as a kitchen island or table, for your beauty pro to set her tools and materials on. If you are particular about your surfaces, we suggest covering them with a placemat, tablecloth, or even paper towel. There should be an electrical outlet in close proximity to this surface in the event that your beauty pro requires power.
Second, you should aim to provide good lighting for the service. Natural lighting is preferred, but a good lamp or ceiling lighting can also suffice.
+ How do I prepare myself for the service?
Naturally, your condo or home is not completely set up for a beauty appointment. With this in mind, there are a couple of appointment types for which you may need to prepare yourself in advance.
Blow-dry services: Given that your beauty pro has nowhere to lather and rinse, you are responsible for washing your hair in advance of any hair service that includes a blow-dry. Having slightly damp hair ready for your beauty pro is sufficient.
Make-up: You should aim to have a freshly washed face in advance of a make-up application.
Lash extensions: You must thoroughly remove any eye make-up in advance of receiving lash extensions.
Manicures/pedicures: Freshly washed hands/feet are suggested.
+ I've never received in-home service before. What should I expect?
We’ve eluded to most of these items already, but to recap…
The major thing to realize is that your home is not set-up for a beauty appointment. While this is really not a big deal, it does mean there is a bit of “making do” – using available surfaces and chairs, moving the odd lamp around, etc. Remember, your beauty pro knows what to look for and, since she’s already mobile, she’s used to servicing people in their home. It’s you who will have to adapt to these small changes, but we think the benefit of being able to sit back and relax in your favourite arm-chair while sipping on a glass of rose far outweighs having to slide a table over here-and-there!
In addition, our beauty pros aim to leave your house how they found it (spotless, of course!) and many of them bring their own cleaning tools or protective placemats. That being said, if you are someone who is very particular about your kitchen table or carpets, it is advised that you cover any surfaces you’d hate to see marked or spilt on. This is really just a precaution, as our beauty pros take great care during your service, but you’ll have a more relaxing experience and your beauty pro will be more at ease if you’re not worried about every move she makes!
Finally, don't forget to be comfortable! It's totally cool to hang in your pajamas, watch TV, chat on the phone, or hang with a friend while you receive your service. Don't worry about a little mess or untidiness in your condo - the point of in-home service is to make your life easier, not to create more work for you. Just relax and enjoy being primped!